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Communities > Diagnostics > USA Cars > Genuine tool for USA, how to tell?
Genuine tool for USA, how to tell?

1937 Views 3 Replies Latest reply: 2018-01-14 23:08:38


  •   Level 4   
    (140) points
    bad007
    2018-01-01 14:43:06
     So I bought a new Maxisys 908, I had created an account at Autel.com/Pro.Autel.com.
    I powered the tool, signed in on the tool and it registered and it shows to have warranty coverage and 1 free update at Pro.Autel.com. Is that it?

  •   Level 4   
    (150) points
    digitaltrucker

    2018-01-04 22:53:35 (Reply to:bad007)

     Call the American Autel support they can tell you.

  •   Level 10   
    (7578) points
    witsend

    2018-01-05 02:49:46 (Reply to:bad007)

     The tools and update software all come from out of China , but you need to actually purchase the tools from an authorized USA dealer for Autel US to provide any type of support for your tool in the USA from a agent in the USA in event you have questions and issues with the hardware or software of your tablets. All the Serial numbers of the tools sold by authorized USA dealers are in the data base at Autel US and if you bought a Tool from a resale r in China, they'll tell  you , you need to contact the seller in China for instruction on how to go about the warranty and repair or return  process and call or Email Autel in China for support with your unit instead of support in USA.

  •   Level 4   
    (150) points
    digitaltrucker

    2018-01-14 23:08:38 (Reply to:witsend)

     Exactly, and if you contact China, they tell you to send it back to them, to the tune of 50-75 dollars shipping!
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